Terms & conditions

Agreeing to these terms

These terms are an agreement between you and Volley Payments Ltd (Volley, we, us, our), which operates Paid. By creating a Paid account you are agreeing to these terms. When using Paid you should be aware of any other terms that apply to you, such as agreements with your bank or with the services you send notifications to. We are not responsible for any products or services provided by your bank or other providers.

Changes to these terms

We may change these terms by uploading a revision to this website. Updated terms apply to your use of Paid when they are published here. You must stop using Paid if you disagree with these terms.

What does Paid do?

Paid connects to your selected bank accounts using open banking and fetches your transaction data so we can notify you when you get paid. Notifications are sent to your chosen channels, such as Slack or Teams, or via webhook.

Volley is an accredited requestor under the Customer and Product Data Act 2025. Paid accesses your bank data through Volley’s accreditation.

Your data

We follow our privacy policy when handling your information. We only hold your transaction data for up to 30 days, for audit and troubleshooting purposes, to provide Paid. We may also anonymise some non-customer transaction data (like a business name on an EFTPOS transaction) and use it to improve our services, such as transaction categorisation.

Plans, billing and refunds

Plans and prices are shown on our pricing page and include GST. Subscriptions are billed in advance and renew automatically until you cancel. Once you approve a payment it cannot be cancelled.

You can cancel at any time and keep access until the end of the period you have paid for. Fees already paid cannot be refunded, except where required by law. We may change prices with at least 30 days' notice, and a new price applies from your next renewal.

Deleting your account

At your request we will delete your Paid account and revoke your bank account connections that we hold. Stored transaction data is deleted once it is 30 days old. Deleted data is irretrievable and we will not be liable for its loss.

Acceptable use

When using Paid, you must:

• only connect bank accounts you own or are authorised to connect
• only send notifications to channels you own or are authorised to use
• not use Paid illegally, or in breach of any law, regulation or these terms

We may suspend or terminate your account at our discretion, including for any use these terms don't allow.

Our liability

Paid is provided "as is" and "as available". You act on notifications from Paid at your own risk.

To the maximum extent permitted by applicable law, we are not liable to you for any indirect, special, incidental or consequential damages, including loss of data, revenue or profits. Our total liability for any claim is capped at the amount you paid us in the month before the claim arose.

Nothing in these terms is intended to restrict or modify your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other obligations that cannot be restricted or modified by law.

Making a complaint

You can make a complaint by contacting us at hello@volley.nz. We'll do our best to fix the problem. If we can't, you can refer it to our dispute resolution scheme, the Financial Dispute Resolution Service, which is free to use.